Frequently Asked Questions
Find answers to common questions about our petroleum products, refinery operations, and services. If you need more information, feel free to contact our team.
POIH specializes in supplying a comprehensive range of petroleum products including Diesel Gas D2 Oil, Mazut M100, Aviation Kerosene Colonial Grade 54, Virgin Fuel Oil D6, Export Blend Crude Oil, Liquefied Petroleum Gas (LPG), Liquefied Natural Gas (LNG), Jet A1 Fuel, Diesel EN590 10PPM, Petroleum Coke, and specialty products like Urea 46% and Sulphur Granular. All our products meet international quality standards and specifications.
We maintain the highest quality standards through rigorous testing at every stage of production and distribution. Our refinery operations follow international ISO certifications, and all products undergo comprehensive laboratory analysis before shipment. We provide full documentation including certificates of origin, quality certificates, and independent third-party inspection reports to ensure complete transparency and authenticity.
Order quantities vary by product. For example, Diesel Gas D2 Oil ranges from 50,000 to 500,000 metric tons per month, while Jet A1 Fuel ranges from 500,000 to 5,000,000 barrels per month. We work with both large-scale industrial buyers and medium-sized enterprises. Please visit our Products page or contact our sales team for specific quantities for each product and to discuss volume requirements tailored to your business needs.
We offer flexible payment terms including Letter of Credit (LC), Documentary Collection, and bank transfers. Payment structures are designed to ensure security for both parties, typically involving LC at sight or usance LC depending on the agreement. We work with reputable international banks and follow standard INCOTERMS for all transactions. Specific payment terms can be negotiated based on order volume and long-term partnership agreements.
We have a global distribution network and deliver to major ports worldwide across Asia, Europe, Africa, the Americas, and the Middle East. Our logistics team handles all aspects of international shipping including FOB, CIF, and CFR terms. We work with established shipping lines and can arrange delivery to your designated port. Our experience in international trade ensures smooth customs clearance and timely delivery of all orders.
Delivery timelines depend on product availability, order volume, and destination. Typically, after contract signing and LC confirmation, loading can commence within 15-30 days. Sea freight transit times vary by destination, ranging from 7-45 days depending on the port. We provide detailed shipping schedules and track all shipments in real-time. For urgent requirements, we can expedite processing based on current inventory and vessel availability.
Yes, POIH is a fully licensed and certified petroleum trading and refining company. We hold all necessary certifications including ISO 9001 for quality management, ISO 14001 for environmental management, and OHSAS 18001 for occupational health and safety. We are registered with relevant government authorities and maintain memberships in international petroleum associations. We can provide all company registration documents, certifications, and credentials upon request to verified potential partners.
Yes, we welcome facility visits from serious buyers and potential long-term partners. Due to security and safety protocols, visits must be scheduled in advance and require proper authorization. We conduct guided tours of our refinery operations, storage facilities, and quality control laboratories. This allows potential partners to verify our capabilities firsthand and understand our operational standards. Please contact our business development team to arrange a facility visit.